At Martela, we have a strong desire to create solutions that genuinely support our customers’ operation. Quality is visibly present in our products and services and in the way we operate. For us, quality is an essential part of our everyday work.
Our quality management is based on:
- Meeting customer expectations
- Risk management instead of problem solving
- Co-operation with external and internal stakeholders
- Continuous improvement
For us, quality means meeting customer requirements and expectations.
Our key performance indicators focus on customer interface: delivery accuracy, customer feedback and customer satisfaction. Martela’s accredited Test laboratory performs continuous testing of the strength and quality of the furniture according to EN standards. This ensures that the furniture meets high quality and safety requirements. Continuous improvement is ensured by certified quality (ISO9001) and environmental management systems (ISO14001).
Our Group has a multi-site certification of quality and environmental management systems covering management, sales, marketing and customer-, consultative- and removals services for Martela Lifecycle solutions for offices and public premises. The certificate also includes sourcing, product development, testing, warehousing, delivery steering, production and remanufacturing of furniture for Martela Lifecycle solutions (Nummela Logistics Center), manufacturing of upholstered furniture subassemblies (Polish manufacturing plant) and the manufacture of laminate and melamine board components (Kitee's production plant).
Quality Policy (pdf)