Trust Isn’t Built Overnight – Martela Ranked #1 in 11 Categories

The Work Life Decision Makers 2025 study by Taloustutkimus once again shows that long-term work and genuine customer focus make a measurable difference. This year, Martela was ranked at the top of our industry both in customer recommendation (NPS) and across 11 evaluation categories – more than any other company in the sector.

Our NPS score, 40, is clearly the highest in the industry. Martela Outlet also performed exceptionally well with an NPS of 34, reflecting the strong trust customers place in recycled and refurbished furniture.

The Work Life Decision Makers 2025 study - Martela

Excellence in Quality and Reliability

Martela was rated the best in the categories that form the foundation of a high-quality working environment: product quality, functionality and combinability, ergonomics, customer service, delivery reliability, trustworthiness and overall service offering.

In addition, Martela shared the top position in product appearance and design impact, delivery speed, environmental responsibility, and the overall industry rating together with Martela Outlet. Together, these results reflect consistent quality and performance throughout the entire service journey.

Customer Experience Confirms the Findings

Our existing customers rate Martela’s price–quality ratio very highly. 89% evaluate our product quality and 85% our ergonomics as excellent or good.

Their experiences reinforce the research results: Martela solutions are perceived as functional, durable, and supportive of everyday work.

Top ranking year after year

Martela has achieved top ranking in the Working Life Decision Makers survey by Taloustutkimus for 11 years now.

In 2025, we achieved first place in the following:

Overall rating*
NPS
Quality
Ergonomics
Product appearance / design appeal*
Customer service
Breadth of offering
Reliability
Delivery accuracy and adherence to promised delivery times
Delivery speed*
Environmental responsibility*

(*Shared first place. Taloustutkimus Ltd’s Work Life Decision Makers 2025 study.)

A Broad and Representative View of Finnish Working Life

The study is based on an exceptionally extensive dataset: nearly 3,000 corporate decision-makers from different industries and regions across Finland. With 155 companies and 12 sectors included, the results offer a strong and representative benchmark of what Finnish organisations genuinely value in their work environment solutions.

80 Years of Trust

Martela has been shaping Finnish working and learning environments for 80 years. Being ranked at the top of our industry for the 11th consecutive year is a meaningful recognition of long-term partnerships and the trust placed in us.

To all our customers and partners – thank you. Trust isn’t built overnight – but it carries far.